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Configuring Browsers to Preview and Print eOPF PDF Documents

Updated

Overview

To ensure the eOPF document preview window functions correctly, browser settings must allow PDF files to open within the browser instead of downloading automatically. Incorrect configuration may prevent documents from displaying or interfering with eOPF functionality.

Suggested Browser Settings

Configure your browser to open PDF documents directly in the browser. 

Follow the steps below to adjust the settings for Microsoft Edge, Google Chrome, or your Default PDF Application:

Microsoft Edge

1. Select Settings and more (…) in the upper-right corner of Microsoft Edge, then select Settings.

Microsoft Edge menu open with the Settings option highlighted. Numbered callouts identify the three-dot menu button and the Settings option.

2. In Settings, select Privacy, search, and services, then select Site permissions.

Microsoft Edge Settings page with Privacy, search, and services selected and Site permissions highlighted.

3. Select All permissions.

Microsoft Edge Site permissions page with All permissions highlighted.

4. Select PDF documents.

Microsoft Edge All permissions page with PDF documents highlighted.

5. Turn off Always download PDF files.

Microsoft Edge PDF documents settings page with the Always download PDF files toggle shown in the off position.

Google Chrome

1. Select Customize and control Google Chrome menu in the upper right corner, then select Settings.

Google Chrome menu open with Settings highlighted. Numbered callouts identify the three-dot menu button and the Settings option.

2. In Settings, select Privacy and Security, then Site settings.

Chrome Settings page with numbered callouts identifying Privacy and security and Site settings.

3. Navigate to Additional Content Settings and select PDF documents.

Chrome Site settings page with PDF documents highlighted under Additional content settings.

3. Select Open PDFs in Chrome.

Chrome PDF documents settings page with Open PDFs in Chrome selected.

Default PDF Application

1. Click on the Start menu (Windows logo), then select Settings.

2. In Settings, select Apps, then Default apps.

Windows Settings Apps page with Apps selected and Default apps highlighted.

3. Search for .PDF and set the default application to Adobe Acrobat.

Windows Default apps dialog for .pdf files with Adobe Acrobat selected.

These settings ensure that users will be able to view their documents within the document preview window and if downloaded to their computer.

IT Troubleshooting Guidance

If users experience issues with the document preview window or the download and print buttons, please use the following troubleshooting steps:

Test Download Behavior

  • Temporarily enable "Download PDFs" in the browser
  • The system functionality should fail; document preview window will fail to load document, and the document and print buttons will have no action
  • Switch setting to Open PDFs in browser and test the behavior

Validate Default Application Settings

  • Change the default .PDF application to preferred browser and test
  • Switch back to Adobe Acrobat and compare results

Review Enterprise Policies (Chrome)

  • Review Chrome enterprise policies at: chrome://policy/settings
  • Confirm no policies restrict file downloads or in-browser PDF viewing

Check JavaScript Interference

  • The eOPF Print and Download buttons rely on JavaScript to trigger the browser’s print functionality
  • Review browser settings or extensions that may block JavaScript

If the agency is unable to match the specified setting requirements listed above, eOPF functionality may be impacted and could prevent users from utilizing certain features within eOPF. It is essential that all recommended configurations are implemented to ensure full access and proper operation of the system.

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