Elevated access loss in the eOPF system occurs when user privileges are removed due to changes in agency codes or reorganizations. OPM cannot prevent loss of access due to reorganizations, but agencies can expedite access restoration by submitting a detailed Help Desk ticket with user and employment account information at least two weeks before changes occur.
Why Elevated Access Loss
The most reported cause of account resets is agency reorganization or realignment.
Access can be lost when any of the following is changed:
- Change of Subelement Code
- Change of POID
- Change of Org Code
- Change of Activity Code
Restoring elevated access for multiple users:
OPM cannot prevent access loss. Coordinating around agency provided information vs what is actually transmitted via Employee Data Feeds (EDF) is too complicated. If one detail varies between the data provided by the agency in advance vs what is actually in the EDF, the access will be lost regardless of OPM's attempts to update the user information with future reorg information and prevent the access loss.
What OPM can support is reprovisioning access quickly once the reorg changes are complete.
To help OPM rapidly respond to the changes, agencies can submit a Help Desk ticket to the eOPF Help Desk at eopfhelpdesk@eopf.opm.gov at least two weeks before the reorg occurs.
The email should contain the following information
- Email Subject line: Restore loss of elevated access
- The expected date of the reorg and the access loss, i.e. when the updated EDF will transmit the expected data element changes to eOPF.
- A spreadsheet with the following information:
- Last Name
- First Name
- Employment ID
- Email Address
- Existing Agency Subelement Code
- Existing POID
- Existing Org Code
- Existing Activity Code
- New Agency Subelement Code
- New POID
- New Org Code
- New Activity Code
- Roles and access to be restored