HR Admin can edit a user's Employment Account Information section to correct errors, restore access, extend contractor dates, change org/activity codes, update start dates, and troubleshoot folder statuses. However, changes should ideally come from the agency's Employee Data Feed, as manual edits may revert. Urgent updates to fields such as elevated permissions can be made directly, but source systems should corrected ultimately. Help Desk support is available for guidance.
HR Admin have the ability to access a user's Profile and edit a user's Employment Account Information section for number of reasons:
- Remove erroneously added end dates
- Restore elevated access
- Extended contractor employment dates
- Change employment Org Codes and Activity Codes
- Update start dates
- Confirm folder statuses to trouble-shoot errors
Important Note: any changes to an employee's Employment Account Information section should be updated by the Employee Data Feed from the agency's source systems, otherwise the updates will revert when the data feed runs.
HR Admin should check source systems first if they notice discrepancies in the Employment Account Information section.
Information such as Elevated Permissions and erroneously added End Dates can be updated in urgent situations, but data feeds should always be checked and corrected.
You may be asked to update folder statuses when troubleshooting with Help Desk.
You can always reach out to Help Desk if unsure about specific scenarios.
To edit the Employment Account Information section:
1. After accessing the User Profile, scroll down to the Employment Account Information section.
2. Click the blue Edit link in the upper right corner of the section
3. Fields that you can edit will not be greyed out, e.g. the Start Date field:
4. Click the blue Save button in lower left corner of the section when you have finished editing this section.