This article provides visual aids and a flowchart as quick reference guides to common eOPF purge issues like incorrect SSNs, duplicate accounts, multiple folders, and document errors. It offers step-by-step instructions for identifying problems and recommends actions such when to submit a purge request to Help Desk vs deleting documents to maintain accurate and organized accounts.
This article provides two resources for understanding different issues that seem to require a purge request. The two resources are the eOPF Purge Request Quick Reference and the eOPF Purge Request Flowchart.
NOTE: All purge requests must be explicitly authorized by an eOPF POC.
eOPF Purge Request Quick Reference
The eOPF Purge Request Quick Reference Guide is a guide that helps you to determine the right action for managing eOPF accounts.
Start by identifying the issue shown in the image—whether it’s a duplicate account caused by an incorrect SSN, multiple folders for a single user, or duplicate or erroneous documents.
Follow the visual cues to learn how to confirm the problem, then apply the recommended steps such as submitting a helpdesk ticket, transferring folders, or purging documents.
This graphic also includes helpful tips to keep accounts accurate and organized, making it an easy reference for quick decisions and proper compliance.
eOPF Purge Request Flowchart
Use the eOPF Purge Request Flowchart below to help you determine when to submit a purge request and when to correct the action on your own or involving Help Desk for review.
This flowchart provides easy to follow the steps for identifying problems and guides you on what to do next, like submitting a helpdesk ticket, transferring folders, or deleting documents.