Please see the responses to questions asked during our March 2025 Agency Touchpoint.
Feel free to contact the eOPF Help Desk <eopfhelpdesk@eopf.opm.gov> with any follow up questions.
Thank you for your continued partnership!
eOPF Questions:
Q: We have an employee who left our agency a few months ago and has now returned. We had not yet sent the file to NPRC, so there are now both an inactive and an active file. Is there a workaround to avoid sending the file to NPRC and then requesting it back? There are non-permanent files we would like to maintain while the employee is active with our agency.
A: We are implementing a fix that should facilitate moving documents from the inactive folder to the active folder. If there are no obstacles, the fix should be ready by mid-April.
Q: Regarding the reduction of records automatically transmitted, I noticed that some documents on the slide have an asterisk (*) indicating they will no longer transfer to eOPF. One of the documents is the SF-2809. These are FEHB forms and must remain in employees’ folders.
A: The SF-2809, SF-2817, and TSP-1 remain authorized as long-term OPF records. This change removes only the use of USAS to add these forms. Agencies must use internal FEHB systems to generate and transmit them.
Q: I see that benefit forms will no longer be transmitted. Will they instead be uploaded?
A: Agencies must use their existing benefits election systems (e.g., GRB, EBIS, Employee Express).
Q: Will that script require the E-Series Agency Subelement codes to be updated first, or will logic be added to match the POID?
A: No preparation is required by agencies for the duplicate folder solution to run.
Q: Can the agency run a report to identify inactive folders?
A: Yes. Use the Employee Documents search to export a CSV and filter for inactive folders. Bug fixes are in progress. Please see: Known Issues - Release 3/19/2026 – eOPF Resource Center.
Q: Would it be possible to add a document source (e.g., data feed vs. HR upload) to the HR view?
A: This will be submitted as an enhancement request, though development priorities may delay implementation.
Q: Is it possible to share a template with another eOPF administrator?
A: Templates cannot currently be shared.
Q: Will agencies be able to activate folders without contacting the help desk?
A: Yes. This will be available with the Agency Admin role.
Q: Will temporary items be automatically purged?
A: No. Documents must currently be manually purged.
Q: Employees now have multiple folders due to organizational changes. What can be done?
A: A fix for duplicate folders is currently in development.
Q: Who can assist with RPAs?
A: OPM does not currently provide support for bots.
Q: HR cannot view all employee documents. Is there a workaround?
A: Agencies should ensure timely transfers and removal of unnecessary temporary documents to support proper folder consolidation and visibility.
Q: Is there guidance on temporary document deletion?
A: Only those records identified in Ch 3 OPM Guide to Personnel Recordkeeping will be allowed to be added to employee eOPF.
Q: Can AO75C and AO75D be reinstated?
A: Agencies may submit a forms adjudication request.
Q: Why are SF-1150s not transferring automatically?
A: Automatic transfer applies only to transfers processed in modern eOPF. Legacy transfers require manual coordination.
Q: Has the auto-deletion feature been restored?
A: No. The auto-purge feature is not currently functioning.
Q: Can a location field be added in Employee View?
A: This will be considered as a future enhancement.
Q: Can more rows be displayed in the document view?
A: This will be considered as a future enhancement.
Q: Are there updates on duplicate record fixes?
A: A solution is currently in development.
Q: Are enhancements active now or upcoming?
A: Some enhancements were recently released; others will be implemented in future releases.
Q: Will the account manager’s role return?
A: No. Agencies should direct inquiries to the eOPF Help Desk.
Q: Can eOPF be sorted by effective date by default?
A: This has been submitted as an enhancement request.
Q: Will Agency Admins have expanded capabilities?
A: Initial functionality will be limited; some actions will still require Help Desk support.
Q: Folder request errors occur when requesting from NPRC or agencies. Will this be fixed?
A: Submit a Help Desk ticket when this issue occurs.
Q: Will reporting timelines and roadmaps be shared?
A: OPM plans to provide roadmaps in the near future.
Core HCM Questions:
Q: What should agencies do to prepare for transition?
A: Wave 2 agencies will be engaged in Q3, with preparation guidance provided.
Q: When will prior service records no longer be required?
A: This is under review.
Q: How will employee records be affected long-term?
A: This is under review.
Q: Has the new platform been identified?
A: Not yet.
Q: Will eOPF continue under the new system?
A: Yes, during the transition period.
Q: What does HCM stand for?
A: Human Capital Management.
Q: Will the system be a third-party solution?
A: Yes, configured to meet federal requirements.
Q: Will this resolve EDF/IDT transmission issues?
A: This is under review.