The eOPF Help Desk requests updated POID Human Resources contacts at an agency to address issues like incorrect user information, permission requests, missing documents, and inactive accounts. If no POID contact is available, notifications go to the Agency POC in the eOPF Resource Center. Agency POCs must send updates to eOPFHelpDesk@eopf.opm.gov with a spreadsheet of contacts, preferably using group email addresses.
What is a POID level contact?
A POID level contact for Help Desk tickets is a person or group at agency Human Resources departments. The eOPF Help Desk needs updated POID level contacts for certain tickets in the event that the requestor needs to be directed to their agency for resolution of the issue.
Examples of issues that needs to be addressed by agency Human Resources departments:
- Incorrect SSN or date of birth in a user's profile
- Incorrect or missing email address in a user's profile
- Requests for elevated permissions
- Missing documents from prior employments
- Inactive accounts that should be active
If no HR/POID level POC is available, notifications will be sent to the Agency POC listed in the eOPF Resource Center.
How to update POID-Level POCs with the eOPF Help Desk:
Agency POCs should be the user group that updates HR/POID Level Contacts.
To update POID-Level POCs, Agency POCs must send an email to eOPFHelpDesk@eopf.opm.gov with:
- Subject: POID Level Contacts for eOPF Help Desk
- ATTN: eOPF Help Desk Leads
- Attachment: A spreadsheet listing each Agency Subelement–POID combination and the corresponding email contact.
Recommendation: Use a group email address instead of individual addresses whenever possible.